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Updated: Sep 02, 2026
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EMC E20-012 Exam Overview:
| Certification Vendor: | Dell EMC |
|---|---|
| Exam Name: | Information Storage and Management (ISM) / Information Availability Design and Management |
| Exam Number: | E20-012 |
| Exam Format: | Multiple choice, Scenario-based questions |
| Available Languages: | English |
| Related Certifications: | Dell EMC Proven Professional Associate (DCA) Dell EMC Storage Certifications |
| Exam Duration: | 90 minutes |
| Sample Questions: | EMC E20-012 Sample Questions |
| Exam Way: | Proctored certification exam delivered via Dell EMC authorized testing centers or online proctoring |
| Pre Condition: | Recommended understanding of basic IT infrastructure and storage concepts |
EMC E20-012 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Storage Management and Operations | - Troubleshooting storage environments - Storage provisioning and administration - Monitoring and reporting tools |
| Topic 2: Information Availability Concepts | - Business continuity and disaster recovery - High availability design principles - Backup and recovery strategies |
| Topic 3: Storage Infrastructure Design | - Performance and capacity planning - RAID levels and data protection mechanisms - Replication technologies (local and remote) |
| Topic 4: Storage Systems Fundamentals | - Storage networking basics (SAN, NAS) - Block, file, and object storage concepts - Data center storage architecture |
| Topic 5: Security and Compliance | - Access control and authentication - Regulatory compliance considerations - Data protection and encryption |
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