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Updated: Jul 31, 2026
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Salesforce CRT-261 exam covers various topics, including case management, contact center analytics, knowledge management, and service console customization. CRT-261J exam also evaluates the candidate's ability to design and implement Service Cloud solutions that meet the business requirements of their organizations. CRT-261J exam consists of 60 multiple-choice questions, and the candidate is required to complete the exam within 105 minutes.
Salesforce CRT-261 exam is a multiple-choice exam that consists of 60 questions. CRT-261J exam is timed and must be completed within 105 minutes. To pass the exam, candidates must score at least 68% or higher. CRT-261J exam is available in both English and Japanese languages.
What is the duration of the CRT-261 Exam
- Format: Multiple choices, multiple answers
- Passing Score: 67%
- Length of Examination: 105 minutes
- Number of Questions: 60
Salesforce CRT-261 Certification Exam is designed to test the knowledge and skills of professionals who are seeking to become Service Cloud Consultants. Certification Preparation for Service Cloud Consultant (CRT-261日本語版) certification exam covers a wide range of topics related to customer service management, including case management, contact center management, and service level agreements. CRT-261J exam is intended for individuals who have experience working with Salesforce Service Cloud and are looking to validate their knowledge and skills in this area.
Salesforce CRT-261日本語 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified Service Cloud Consultant Exam |
| Exam Number: | CRT-261 |
| Available Languages: | English, Japanese, French, German, Spanish |
| Exam Duration: | 105 minutes |
| Real Exam Qty: | 60 multiple-choice / multiple-select |
| Exam Price: | $200 USD (may vary by region, excluding taxes) |
| Certificate Validity Period: | 1 year (maintenance required annually via Trailhead) |
| Related Certifications: | Salesforce Administrator Salesforce Certified Platform App Builder |
| Exam Format: | Multiple Choice, Multiple Select |
| Passing Score: | 65% |
| Recommended Training: | Service Cloud Consultant Trailmix Salesforce Service Cloud Implementation Training |
| Exam Registration: | Salesforce Credentialing Overview Salesforce Certification Registration |
| Sample Questions: | Salesforce CRT-261日本語 Sample Questions |
| Exam Way: | Online proctored or onsite test center (Pearson VUE) |
| Pre Condition: | Recommended: Salesforce Administrator certification and practical experience with Salesforce Service Cloud implementations |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/servicecloudconsultant |
Salesforce CRT-261日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Channels and Integration | - Live Chat and Messaging Channels - CTI and Telephony Integration - Email-to-Case and Web-to-Case |
| Analytics and Reporting | - Service Reports and Dashboards - Key Service Metrics and KPIs |
| Knowledge Management | - Salesforce Knowledge Setup - Article Lifecycle and Data Categories |
| Case Management | - Assignment Rules and Auto-Response Rules - Entitlements and Milestones (SLA Management) - Case Lifecycle and Routing |
| Communities and Self-Service | - Self-Service Portals - Experience Cloud for Service |
| Service Cloud Concepts | - Customer Service & Support Fundamentals - Service Cloud Core Capabilities |
| Service Console and Productivity | - Macros, Quick Text, and Lightning Productivity Tools - Service Console Configuration |
| Omni-Channel and Routing | - Workload Management and Skills-Based Routing - Omni-Channel Routing |
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