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Updated: Jul 29, 2026
No. of Questions: 108 Questions & Answers with Testing Engine
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ServiceNow CIS-SM certification exam is an excellent opportunity for professionals who want to showcase their knowledge and skills in ServiceNow Service Mapping. Certified Implementation Specialist - Service Mapping certification provides a competitive edge in the job market and is highly valued by organizations looking to optimize their IT Service Management processes. With its comprehensive coverage of Service Mapping topics, the exam provides an excellent platform for IT professionals to enhance their career growth opportunities.
ServiceNow CIS-SM certification exam covers a range of topics, including Service Mapping architecture, Service Mapping data sources, Service Mapping discovery techniques, and Service Mapping event management. CIS-SM exam also evaluates the candidate's knowledge of ServiceNow Service Mapping best practices, including how to configure and maintain Service Mapping and how to troubleshoot common issues.
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf
ServiceNow CIS-SM Exam Overview:
| Certification Vendor: | ServiceNow |
| Exam Name: | ServiceNow Certified Implementation Specialist - Service Mapping |
| Exam Number: | CIS-SM |
| Real Exam Qty: | 60 |
| Related Certifications: | Certified Implementation Specialist |
| Exam Duration: | 90-100 |
| Passing Score: | Pass / Fail (Scaled Score) |
| Exam Format: | Multiple Choice, Multiple Select |
| Exam Price: | USD $450 |
| Available Languages: | English, Japanese |
| Sample Questions: | ServiceNow CIS-SM Sample Questions |
| Exam Way: | Online (Proctored) or Test Center (Pearson VUE) |
| Pre Condition: | ServiceNow recommends completing Service Mapping Fundamentals, Advanced, CMDB Fundamentals, and Discovery courses. |
| Official Syllabus URL: | https://www.servicenow.com/learn/certifications/cis-sm.html |
ServiceNow CIS-SM certification exam is an excellent way for IT professionals to demonstrate their expertise in Service Mapping and enhance their career prospects. Certified Implementation Specialist - Service Mapping certification program is globally recognized and is considered a benchmark for IT professionals who want to demonstrate their proficiency in ServiceNow. By passing the CIS-SM certification exam, candidates can prove their expertise and increase their earning potential in the IT industry.
ServiceNow CIS-SM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Machine Learning | 10% | - Service Mapping Methods
|
| Topic 2: Service Mapping Pattern Design | 30% | - Application Identification and Connection Sections
|
| Topic 3: Event Management | 10% | - Event Management Overview
|
| Topic 4: Discovery Configuration | 15% | - Discovery Process Flow
|
| Topic 5: Service Mapping Configuration | 20% | - Setup and Configuration
|
| Topic 6: Configuration Management Database | 15% | - CI Class Management
|
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