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Updated: Jul 18, 2026
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IBM Application Integration Middleware L1 Support Application Development Sample Questions:
1. Prior to transferring a FrontEnd Problem Management Record (PMR) to the BackEnd , a problem summary should be added to the PMR. The FrontEnd process uses the term BEDANT to describe the mandatory information that must be included in the problem summary.
What does the T in BEDANT stand for?
A) Transfer
B) Target
C) Transaction data
D) Test Case
2. While working a Problem Management Record (PMR), a Level 1 support professional learns that the PMR has been added to an existing Critical Situation (CritSit) for the customer. What needs to be done to ensure proper handling of the PMR?
A) Update the CritSit field to include the CritSit number, ensure PMR is worked in an agreed upon timeframe with the customer, and attend any customer CritSit calls requested by the Projectoffice.
B) Update the CritSit field to include the CritSit number, ensure PMR is worked on a daily basis, and attend any customer CritSit calls requested by the Project Office.
C) Update the Complaint field to include the CritSit number, ensure PMR is worked in an agreed upon timeframe with the customer, and attend any customer CritSit calls requested by the Project Office.
D) Update the Complaint field to include the CritSit number, ensure PMR is worked on a daily basis, and attend any customer CritSit calls requested by the Project Office.
3. What information does the Hours Per Problem (HPP) metric measure? It measures the:
A) average number of Electronic Programming Service Activity Report (EPSAR) hours on PMRs handled by all L1 support.
B) average number of PMRs handled by the L1 support professional per month.
C) total number of hours reported by the L1 support professional on a single Problem Management Record (PMR).
D) average number of EPSAR hours on PMRs handled by the L1 support professional.
4. As a L1 support professional there are numerous Problem Management Record (PMR) tools that canbeutilized. When should Assist On Site (AOS) be used instead of IBM Support Assistant (ISA)?
To:
A) search numerous databases concurrently
B) remote log-in to a client's machine to assist in gathering log files
C) collect the correct set of documentation
D) run diagnostic tools
5. At what stage must the OneTeam Format Alter (1654) be completed?
A) During Problem Management Record (PMR) closure.
B) When analyzing the problem.
C) After the customer has been contacted for the first time.
D) Before escalating the PMR to L2 support.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B |
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