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Updated: Jun 01, 2026
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The KPI Institute Certified KPI Professional Sample Questions:
1. How often would you recommend collecting data and reporting on "Employee engagement (%)"?
A) Weekly
B) Daily
C) Monthly
D) Biannually
2. Which of the following statements is a qualitative KPI?
A) Customer satisfaction (%)
B) Service quality rating (# / score)
C) Error rate (%)
D) There is no such thing as a qualitative KPI
3. At what stage in the KPI implementation project should KPIs be linked to rewards?
A) Immediately, upon activation
B) It should be done in conjunction with the rewards and recognition program coordinated by HR
C) Within 12 months of implementation
D) Never
4. Which of the following KPIs measures customer advocacy?
A) Cross-sell (%)
B) Net Promoter Score (NPS) (%)
C) Complaints (#)
D) All the answers
5. Which of the following is an efficiency KPI?
A) Production output (#)
B) Employee satisfaction (%)
C) None of the answers
D) Cost per delivered order ($)
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: D |
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