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Updated: Sep 21, 2026
No. of Questions: 80 Questions & Answers with Testing Engine
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SAP C-BOSUP-90 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Support Associate - Incident Management with SAP BusinessObjects |
| Exam Number: | C-BOSUP-90 |
| Real Exam Qty: | 80 |
| Passing Score: | 60% |
| Certificate Validity Period: | 12 months (requires annual renewal) |
| Exam Price: | $520–$670 USD (varies by region) |
| Available Languages: | English |
| Exam Duration: | 180 minutes |
| Exam Format: | Multiple Choice, Multiple Response |
| Related Certifications: | SAP Certified Application Associate - SAP BusinessObjects Platform |
| Recommended Training: | SAP BusinessObjects Support Fundamentals SAP Solution Manager Incident Management |
| Exam Registration: | SAP Training & Certification Shop SAP Certification Hub |
| Sample Questions: | SAP C-BOSUP-90 Sample Questions |
| Exam Way: | Online proctored via SAP Certification Hub or onsite at authorized SAP testing centers |
| Pre Condition: | No mandatory prerequisites; recommended 3–6 months hands-on experience with SAP BusinessObjects and incident management processes |
| Official Syllabus URL: | https://training.sap.com/certification/c-bosup-90-sap-certified-support-associate-incident-management-with-sap-businessobjects |
SAP C-BOSUP-90 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Incident Management Fundamentals | 20% | - SLA definitions and priority levels - Message lifecycle and status handling - ITIL & SAP support processes |
| Support Best Practices & Escalation | 15% | - Root cause analysis and resolution tracking - Reproducing and documenting issues - Communication with customers and SAP support |
| Troubleshooting & Support Tools | 20% | - SAP Notes and knowledge base search - Log files analysis and interpretation - Remote support and diagnostics tools |
| SAP Solution Manager Service Desk | 25% | - CRM_DNO_MONITOR and INCMAN transactions - Incident Management Work Center - Message escalation and forwarding |
| SAP BusinessObjects Architecture & Components | 20% | - Adaptive Processing Server, Web Application Container - BI Platform architecture - Central Management Server (CMS), Input/Output File Repository |
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
What is contained in an SAP EarlyWatch Alert report? (Choose two)
- A. System configuration
- B. Performance overview
- C. Additional recommendations from support consultants
- D. User's login and password
Correct Answer: A,B 🗳️
Which of the following statements is a true representation of an installation?
- A. An installation can contain only one system linked to it.
- B. An installation is related to the number of employees in that organization.
- C. Each customer can have several installations associated to their identifier.
- D. Each customer has only one installation per legal entity.
Correct Answer: C 🗳️
Which tasks can you perform manually in a Managed System configuration? (Choose two)
- A. Implementation of benchmarking procedures
- B. Redirection of system calls to SAP Support Backbone
- C. Configuration of DBA Cockpit
- D. Adjustment of HTTP Log Parameter
Correct Answer: C,D 🗳️
What are benefits of SAP Notes to the installed base? (Choose two)
- A. SAP Notes inform customers about corporate strategy.
- B. They allow support consultants to quickly provide solutions for problems which have already been solved before.
- C. They allow customers to find solutions for their own product issues.
- D. One SAP Note can cover multiple technical issues.
Correct Answer: B,C 🗳️
When you have reached a limit in processing a message what would be helpful for you to move forward?
- A. Call the customer and tell them that you cannot progress their message.
- B. Good working relationships with colleagues with whom you can share and discuss ideas.
- C. Take as much time as you need to think about the customer's issue on your own.
- D. Send the customer as much documentation as possible so they can find the solution themselves.
Correct Answer: B 🗳️
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