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Updated: Sep 15, 2026
No. of Questions: 165 Questions & Answers with Testing Engine
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Microsoft 70-404 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Implementing Microsoft System Center Service Manager (SCSM) 2012 |
| Exam Number: | 70-404 |
| Exam Format: | Multiple choice, Case studies, Scenario-based questions, Drag and drop |
| Related Certifications: | Microsoft Certified Solutions Expert (MCSE): Private Cloud Microsoft System Center Certifications |
| Real Exam Qty: | 40-60 |
| Passing Score: | 700 (on a 1000-point scale) |
| Exam Price: | USD 165 (historical pricing, varies by region) |
| Exam Duration: | 120-150 |
| Certificate Validity Period: | Retired |
| Available Languages: | Korean, English, German, Simplified Chinese, French, Japanese, Spanish |
| Sample Questions: | Microsoft 70-404 Sample Questions |
| Exam Way: | Pearson VUE test center or online proctored exam |
| Pre Condition: | Recommended experience with Windows Server, System Center suite, and IT service management concepts |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/retired-certifications/ |
Microsoft 70-404 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IT Service Management Processes | - Change management workflows - Problem management processes - Incident management lifecycle |
| Topic 2: System Center Service Manager Architecture | - Service Manager components and architecture overview - Deployment topology and infrastructure planning - Management packs and configuration model |
| Topic 3: Configuration and Customization | - Self-service portal customization - Service level management configuration - Workflows and automation rules |
| Topic 4: Integration and Operations | - Integration with System Center components - Monitoring and maintenance tasks - Data warehouse and reporting |
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