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Updated: Sep 05, 2026
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Cisco 642-091 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | CRM Express Integration |
| Exam Number: | 642-091 |
| Certificate Validity Period: | Retired, no active validity |
| Real Exam Qty: | 40-50 |
| Exam Format: | Scenario-Based Questions, Multiple Choice |
| Exam Price: | Approx. $150 USD (varies by region) |
| Exam Duration: | 90 minutes |
| Passing Score: | Not officially published |
| Available Languages: | English |
| Recommended Training: | Cisco Official CRM Express Documentation |
| Exam Registration: | Cisco Training & Certifications Pearson VUE |
| Sample Questions: | Cisco 642-091 Sample Questions |
| Exam Way: | Proctored at Pearson VUE centers; RETIRED exam no longer available |
| Pre Condition: | Basic knowledge of Cisco Unified Communications and CRM concepts; partner-level access recommended |
| Official Syllabus URL: | https://www.cisco.com |
Cisco 642-091 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration and Administration | 25% | - Server setup and database connectivity - User management and permission settings |
| Topic 2: Security and Interoperability | 10% | - Authentication and data security - Compatibility with third-party CRM systems |
| Topic 3: CRM Express Overview and Architecture | 20% | - Solution components and deployment models - Integration prerequisites and system requirements |
| Topic 4: Integration with Cisco Unified Communications | 30% | - CTI and TAPI integration - Call routing and screen pop configuration |
| Topic 5: Troubleshooting and Maintenance | 15% | - Logging, monitoring, and backup procedures - Common integration issues and resolution |
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