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Updated: Jul 23, 2026
No. of Questions: 88 Questions & Answers with Testing Engine
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Cisco 500-440 exam is a challenging test that requires a deep understanding of the Cisco UCCE platform. Candidates must be able to demonstrate their knowledge of the UCCE architecture, including call routing, network design, and integration with third-party applications. They must also have a good understanding of the various UCCE components, such as the Cisco Unified Contact Center Enterprise Administration, Cisco Unified Intelligence Center, and Cisco Unified Customer Voice Portal.
Cisco 500-440 exam is ideal for network engineers, contact center designers, and architects seeking to enhance their skills and knowledge level in designing and deploying Cisco Contact Center Enterprise solutions. 500-440 exam validates their expertise in designing and deploying a comprehensive contact center solution, including Cisco Unified Contact Center Enterprise, VoIP, and voice gateways, enabling them to excel in their careers.
Cisco 500-440 Exam Overview:
| Certification Vendor: | Cisco |
| Exam Name: | Designing Cisco Unified Contact Center Enterprise (UCCE) |
| Exam Number: | 500-440 |
| Passing Score: | Scaled score (commonly Cisco scaled system, e.g., 750/1000; exact value not publicly consistent for legacy exam) |
| Exam Price: | $300 USD (approximate, varies by region) |
| Certificate Validity Period: | 3 years (typical Cisco certification validity; legacy exam may be retired) |
| Related Certifications: | Cisco Certified Network Professional (CCNP) Collaboration Cisco Certified Specialist - Contact Center Enterprise CCIE Collaboration |
| Exam Format: | Multiple choice, Multiple response, Scenario-based questions |
| Exam Duration: | 90-120 |
| Real Exam Qty: | 50-65 (approximate, varies by exam version) |
| Available Languages: | English |
| Recommended Training: | UCCE Design and Implementation Courses Cisco Contact Center Enterprise Training (Cisco Learning Network) |
| Exam Registration: | Pearson VUE Cisco Exams Cisco Certification Portal |
| Sample Questions: | Cisco 500-440 Sample Questions |
| Exam Way: | Computer-based exam via Pearson VUE testing centers or online proctoring (depending on Cisco program availability) |
| Pre Condition: | Recommended: CCNP Collaboration-level knowledge or equivalent experience in Cisco Contact Center solutions |
| Official Syllabus URL: | https://www.cisco.com |
Cisco 500-440 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operations and Troubleshooting Design | - Failure scenarios and recovery design - Monitoring and logging architecture |
| Call Routing and Dial Plan Design | - Routing scripts and call flows - Dial plan integration with enterprise systems |
| System Design and Deployment | - Sizing and scalability considerations - Redundancy and high availability design |
| Contact Center Enterprise Architecture | - UCCE solution components overview
|
| Integration and Advanced Features | - CRM and third-party integrations - Outbound dialer and callback design |
| Contact Center Applications | - Reporting and analytics (CUIC) - Cisco Finesse desktop design considerations |
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