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Updated: Jul 29, 2026
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Cisco 500-052 Exam Overview:
| Certification Vendor: | Cisco |
| Exam Name: | Deploying Cisco Unified Contact Center Express |
| Exam Number: | 500-052 UCCXD |
| Available Languages: | English |
| Real Exam Qty: | 45–55 |
| Related Certifications: | Cisco Channel Partner Unified Contact Center |
| Passing Score: | Variable (approx. 750–850 / 1000) |
| Exam Duration: | 60 minutes |
| Exam Format: | Multiple choice |
| Certificate Validity Period: | 3 years |
| Exam Price: | 300 USD |
| Sample Questions: | Cisco 500-052 Sample Questions |
| Exam Way: | Online proctored or in-test-center delivery |
| Pre Condition: | No specific prerequisite but recommended experience with contact center deployment and the official training course (Deploying and Administering Unified Contact Center Express). |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/uccxd.html |
The Deploying Cisco Unified Contact Centre Express (UCCXD) 500-052 is one of the many exams conducted by Cisco to assess the examinee's comprehension of Cisco Contact Centre Express version 11.0 deployments in the areas of operation, implementation, and design. The UCCX is a multichannel solution for help desks and contact centers of any size. This exam is for specialized networking professionals who can enhance their portfolio while gaining credibility and skills to tackle any problem with the right solutions.
What is the duration of the 500-052 Exam
- Format: Multiple choices, multiple answers
- Number of Questions: 45-55
- Passing Score: 70%
- Length of Examination: 60 minutes
Cisco 500-052 Exam Certification Details:
| Exam Price | $300 USD |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Exam Registration | PEARSON VUE |
| Exam Name | Deploying Cisco Unified Contact Center Express |
| Sample Questions | Cisco 500-052 Sample Questions |
| Duration | 60 minutes |
| Recommended Training | Deploying Cisco Unified Contact Center Express (UCCXD) v6.0 |
| Exam Code | 500-052 UCCXD |
| Number of Questions | 45-55 |
Conclusion
To sum up, the Cisco 500-052 exam is the perfect way for professionals such as network operation managers or system integrators that work with Cisco Unified CCX to enhance their skills and understanding of the Cisco contact center express deployments for version 11.0. Furthermore, architects, system engineers, and other support staff can get a boost through this test writing including a basic understanding of processes related to installation, monitoring as well as maintenance of a Cisco Unified CCX system.
Now that you are familiar with the exam procedure in detail, all you have to do is make a decision and start preparing. The result you get from taking the Cisco 500-052 exam is worth the time invested. It's in your hands!
Cisco 500-052 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operate a Unified Contact Center Express System | 28% | - Identify basic Unified Contact Center Express user tasks - Perform patching, upgrading, and license additions - Monitor system operations in Unified Contact Center Express - Troubleshoot Unified Contact Center Express |
| Topic 2: Implement a Unified Contact Center Express System | 40% | - Describe the process for installing Unified Contact Center Express software and hardware - Configure Unified Contact Center Express software and provision users - Use the Unified Contact Center Express Application Editor - Examine the Cisco Business Edition 6000 competitive landscape |
| Topic 3: Design a Unified Contact Center Express System Deployment | 32% | - Identify available configuration and ordering tools - Perform customer capacity planning - Determine customer required features - Evaluate and recommend different configuration options |
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