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Avaya 3380X exam covers various topics related to customer engagement solutions, including designing and implementing Avaya Aura Contact Center, Avaya Oceana Solution, and Avaya Contact Center Select. It also tests a candidate's understanding of Avaya Workforce Optimization, Avaya Intelligent Xperiences (IX), Avaya Breeze, and Avaya Engagement Designer.
Avaya 3380X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Customer Engagement Solutions Design Exam |
| Exam Number: | 3380X |
| Related Certifications: | APDS - Avaya Customer Engagement Solutions (3370) |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Exam Format: | Multiple choice |
| Recommended Training: | Avaya Customer Engagement Solutions Training |
| Exam Registration: | Pearson VUE Avaya Exams Avaya Certification & Learning Portal |
| Exam Way: | Pearson VUE testing centers or authorized online proctoring |
| Pre Condition: | Recommended prerequisite: APDS - Avaya Customer Engagement Solutions (3370) or equivalent knowledge in contact center solutions design |
| Official Syllabus URL: | https://www.avaya-learning.com |
Avaya 3380X exam is designed for individuals who want to showcase their expertise in designing Avaya customer engagement solutions. 3380X exam is a part of the Avaya Certified Design Specialist (ACDS) program which is a vendor-neutral certification program that recognizes individuals who have advanced knowledge and skills to design end-to-end customer engagement solutions that meet the needs of today’s businesses.
Avaya 3380X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Customer Engagement Platforms | - Omni-channel routing and interaction handling - Avaya Oceana concepts |
| Solution Design Principles | - Requirements gathering and analysis - Scalability and resilience design considerations - High-level and low-level solution design |
| Operations and Optimization | - Customer experience optimization strategies - Performance monitoring and reporting |
| Implementation and Integration | - Integration with contact center systems - Deployment models (on-premise / cloud / hybrid) |
| Customer Engagement Solutions Overview | - Omni-channel customer engagement concepts - Avaya engagement portfolio fundamentals - Contact center architecture and components |
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