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Updated: Jul 22, 2026
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Avaya 3309 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam 3309 |
| Exam Number: | 3309 |
| Exam Format: | Multiple choice, Scenario-based questions |
| Exam Duration: | 90-120 |
| Related Certifications: | Avaya Aura® Experience Portal Implementation Avaya Aura® Contact Center Administration |
| Available Languages: | English |
| Recommended Training: | Avaya Learning Catalog Avaya Aura® Experience Portal Training Courses |
| Exam Registration: | Pearson VUE Avaya Exams Avaya Training and Certification Portal |
| Sample Questions: | Avaya 3309 Sample Questions |
| Exam Way: | Delivered via Avaya certification testing platform or authorized testing partner (often Pearson VUE depending on region) |
| Pre Condition: | Recommended knowledge of Avaya Aura® Experience Portal and basic contact center concepts; prior hands-on experience is strongly advised but not strictly required. |
| Official Syllabus URL: | https://www.avaya.com/training/ |
Avaya Aura Experience Portal with POM Implementation and Maintenance 3309 Exam
Avaya Aura Experience Portal with POM Implementation and Maintenance 3309 Exam related to Avaya Aura Experience Portal with POM Implementation and maintenance and credits towards Avaya Aura Experience Portal with Proactive Outreach Manager Certification. This exam validates the ability to provide general information about the product overview and the integration with other products, determine the database that you want to use and whether you want to install the database on a local server or a remote server. It also deals with the ability to verify the username you specify before you try to connect to the POM database and install POM on an unsupported Avaya Aura Experience Portal version the installer quits. Implementation Engineers, Field Technicians and Business Partners usually hold or purse this certification and you can expect the same job role after completion of this certification.
Reference: https://downloads.avaya.com/css/P8/documents/100178575
Avaya 3309 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Configuration and Administration | - Call flow configuration and application design - User and system administration |
| Topic 2: Security and Integration | - Integration with external systems and APIs - Authentication and secure access configuration |
| Topic 3: POM Implementation | - Proactive Outreach Manager configuration - Campaign setup and dialing strategies |
| Topic 4: Maintenance and Troubleshooting | - Fault isolation and performance tuning - System monitoring and log analysis |
| Topic 5: Installation and Deployment | - System installation and environment setup - Integration with Avaya Aura ecosystem |
| Topic 6: Experience Portal Architecture and Components | - Core system architecture and call flow design - Experience Portal and POM component overview |
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