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Updated: Jul 20, 2026
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Avaya 3000.3 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Small and Medium Enterprise (SME) Communications Solutions Exam |
| Exam Number: | 3000.3 |
| Available Languages: | English |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) – Small and Medium Enterprise (SME) Communications Solutions |
| Exam Format: | Multiple Choice, Multiple Response |
| Certificate Validity Period: | Retired |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 59 |
| Sample Questions: | Avaya 3000.3 Sample Questions |
| Exam Way: | Historically delivered through authorized Pearson VUE testing centers; the exam has since been retired. |
| Pre Condition: | No mandatory prerequisite exam; candidates were expected to have practical knowledge of Avaya IP Office and SME communications solutions. |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 3000.3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SME Solution Design | - Designing Avaya SME communication solutions
|
| Topic 2: System Installation and Configuration | - Deployment and administration
|
| Topic 3: Applications and Messaging | - Communication applications deployment
|
| Topic 4: Networking and Call Routing | - Voice networking configuration
|
| Topic 5: Customer Requirements Analysis | - Business and technical requirements gathering
|
| Topic 6: Maintenance and Troubleshooting | - Operational support and diagnostics
|
| Topic 7: IP Office Hardware | - Hardware components and interfaces
|
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. A customer wants to implement a converged solution with the IP Office and VoiceMail Prol. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files , and receive voice mail notifications when a massage is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?
A) Outcalling
B) Message Manager
C) Voicemail Pro with IMS
D) Unified Messaging
E) Voicemail Pro with UMS
2. Your customer wants to have a backup scheme for VoiceMail Pro. What application can be used to back up the VoicMail Pro database?
A) VoiceMail Pro Client
B) Embedded File Manager
C) One-X Portal
D) IP Office Manager
3. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?
A) Start the IP Office Manager application.
B) The 5430 DS is no longer supported.
C) The CCR lost connection to IP Office; wait until the LED on the CCR status tums green again and the telephone will start to work.
D) The 5420 DS is corrupted and must be replaced
E) If IP Office does not restart correctly, power-off and power-on IP Office and the problem will be corrected.
4. What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN/PRI line?
A) Nss3033211234
B) Ns3033211234
C) NCLI3033211234
D) NCID3033211234
5. A customer wants to implement the Avaya IP Office solution. They have five analog lines and would like implement a basic four-port voicemail with an Auto Attendant. They would like to use one-X Portal for five users. What is the minimum number of servers they will need to accomplish this?
A) 1
B) 2
C) 3
D) 4
Solutions:
| Question # 1 Answer: E | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A |
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