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Updated: Jul 31, 2026
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Oracle 1Z0-1064-20 is a certification exam designed for individuals who want to become experts in implementing Oracle B2B Service 2020. Oracle B2B Service 2020 Implementation Essentials certification is intended for individuals who have practical experience in implementing Oracle B2B Service solutions in enterprise environments. 1Z0-1064-20 exam equips candidates with the essential skills and knowledge required to effectively deploy and manage Oracle B2B Service solutions.
Oracle B2B Service is a comprehensive cloud-based solution that offers end-to-end functionality required to manage customer service operations. It allows organizations to provide excellent customer support across multiple channels, reduce response times, and increase customer satisfaction. By obtaining the Oracle 1Z0-1064-20 certification, professionals can demonstrate their knowledge and expertise in implementing this solution.
Reference: https://education.oracle.com/oracle-b2b-service-2020-implementation-essentials/pexam_1Z0-1064-20
Oracle 1Z0-1064-20 Exam Overview:
| Certification Vendor: | Oracle |
| Exam Name: | Oracle B2B Service 2020 Implementation Essentials |
| Exam Number: | 1Z0-1064-20 |
| Real Exam Qty: | 58 |
| Exam Duration: | 90 minutes |
| Passing Score: | 62% |
| Exam Price: | USD 245 |
| Exam Format: | Multiple Choice, Multiple Answer |
| Certificate Validity Period: | Oracle certification policies apply; no fixed expiration publicly specified for this credential version |
| Available Languages: | English |
| Related Certifications: | Oracle B2B Service 2020 Certified Implementation Specialist |
| Sample Questions: | Oracle 1Z0-1064-20 Sample Questions |
| Exam Way: | Pearson VUE testing center or Oracle online proctored exam (where available). |
| Pre Condition: | No mandatory prerequisite exam required. Oracle recommends implementation experience and relevant Oracle CX Service training. |
| Official Syllabus URL: | https://www.oracle.com/education/certification/ |
Oracle 1Z0-1064-20 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Knowledge Management | - Knowledge Setup and Administration
|
| Topic 2: Entitlements and Service Levels | - Configure Entitlement Management
|
| Topic 3: Digital Customer Service | - Customer Self-Service Configuration
|
| Topic 4: Analytics and Reporting | - Reporting and Dashboard Configuration
|
| Topic 5: Service Request Management | - Configure Service Requests
|
| Topic 6: Configuring Initial Setup for Oracle B2B Service | - Enable Oracle B2B Service features
|
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