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Updated: Aug 02, 2026
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Avaya 132-S-816 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Specialist - IP Office Implement & Support Elective Exam |
| Exam Number: | 132-S-916.2 / 132-S-816 |
| Passing Score: | 70% |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) - IP Office Platform Avaya IP Office Certification Track |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Multiple Response, Scenario-Based |
| Real Exam Qty: | 60-70 |
| Exam Price: | $125 USD |
| Recommended Training: | Avaya IP Office Implementation and Support Training Avaya IP Office Documentation Library |
| Exam Registration: | Avaya Official Certification Portal Pearson VUE Registration |
| Sample Questions: | Avaya 132-S-816 Sample Questions |
| Exam Way: | Onsite at Pearson VUE testing centers or online proctored exam |
| Pre Condition: | Recommended: Basic knowledge of IP telephony, networking, and hands-on experience with Avaya IP Office systems; no mandatory prerequisite exams |
| Official Syllabus URL: | https://support.avaya.com/certification/ |
Avaya 132-S-816 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance & Upgrades | 15% | - Software updates and system upgrades - Log management and monitoring tools - Backup and restore procedures |
| Troubleshooting & Support | 20% | - Alarm handling and system recovery - Common call flow and connectivity issues - Fault isolation and diagnostic methods |
| IP Office System Architecture & Components | 20% | - Networking and connectivity requirements - Software editions and licensing model - Hardware platforms and control units |
| Telephony & User Administration | 20% | - User, extension, and group configuration - Voicemail and messaging setup - Call routing, inbound/outbound rules |
| Installation & Initial Configuration | 25% | - IP Office Manager installation and usage - System setup and basic configuration - License activation and feature enablement |
Avaya Specialist - IP Office Implement & Support Elective Exam : 132-S-916.2 Sample Questions:
1. Modular Messaging 3.1 for Exchange includes support for multiple versions of Exchange.
Which Exchange versions are supported?
A) All Exchange versions from 5.5 to 2007 as long as the permissions applicable to each version are implemented.
B) An environment comprised of Exchange 2000 and Exchange 2003.
C) Exchange 2000 or 2003 only.
D) Exchange 2000 Server, Exchange Server 2003, and Exchange Server 2007 with a Modular Messaging Patch.
2. Which two tools are used in new installations for both Customer Provided Equipment (CPE) and Avaya hardware installations? (Choose two.)
A) Data Collection Tool (DCT)
B) Modular Messaging Configuration Wizard (MMCW)
C) All Tasks Wizard
D) gvconfig.exe
3. A customer returns the planning forms for a new Message Networking (MN) implementation. They indicate that the MN system should have an IP address of
66.255.22.34 with a subnet mask of 255.255.255.0 and a default gateway of 66.255.21.1.
Why is the MN server unable to transmit packets outside of its local subnet?
A) The customer has installed a firewall on the default gateway of 66.255.21.1.
B) The MN server should not have a public IP address like 66.x.x.x; it should have a private address like 10.x.x.x or 192.168.x.x.
C) The default gateway is on a subnet different from the MN, thereby making it unreachable.
D) The subnet mask of 255.255.255.0 is inappropriate for the class A IP address 66.x.x.x.
4. In the Operational History Viewer you see the message "DTMF was received" and the key pressed was 'X'.
What does this mean?
A) The incoming DTMF digit was corrupt or unreadable.
B) The caller has entered a mailbox logon security digit.
C) The caller hung up while a DTMF digit was being sent.
D) The caller pressed the * key.
5. You have just finished installing Modular Messaging (MM) 3.1 for Exchange and are doing your acceptance testing when the customer approaches and requests that you make sure the Find Me service is running on every MAS. The MM Find Me service does not appear in the list of MM services and there is no configuration item in Voice Mail System Configuration, so you run the setup.exe program to install it but there is no Find Me selection that allows you to install it.
What can be done to ensure that the customer's need for Find Me is met?
A) Enable Find Me at the subscriber level.
B) Not all integration types support Find Me; a different integration type must be used.
C) Find Me was not included with the general availability software and must be downloaded as a patch from support.avaya.com.
D) A new license is needed because the current license does not have the Find Me feature activated for the Voice Mail Domain.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,B | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A |
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