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Updated: Aug 01, 2026
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Microsoft 070-404 Exam Overview:
| Certification Vendor: | Microsoft |
| Exam Name: | Implementing Microsoft System Center Service Manager (SCSM) 2012 |
| Exam Number: | 70-404 |
| Available Languages: | English, Japanese, Simplified Chinese, Korean, French, German, Spanish |
| Passing Score: | 700 (on a 1000-point scale) |
| Exam Format: | Multiple choice, Case studies, Scenario-based questions, Drag and drop |
| Exam Price: | USD 165 (historical pricing, varies by region) |
| Exam Duration: | 120-150 |
| Certificate Validity Period: | Retired |
| Related Certifications: | Microsoft Certified Solutions Expert (MCSE): Private Cloud Microsoft System Center Certifications |
| Real Exam Qty: | 40-60 |
| Sample Questions: | Microsoft 070-404 Sample Questions |
| Exam Way: | Pearson VUE test center or online proctored exam |
| Pre Condition: | Recommended experience with Windows Server, System Center suite, and IT service management concepts |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/retired-certifications/ |
Microsoft 070-404 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Configuration and Customization | - Workflows and automation rules - Self-service portal customization - Service level management configuration |
| Integration and Operations | - Monitoring and maintenance tasks - Data warehouse and reporting - Integration with System Center components |
| System Center Service Manager Architecture | - Service Manager components and architecture overview - Management packs and configuration model - Deployment topology and infrastructure planning |
| IT Service Management Processes | - Incident management lifecycle - Problem management processes - Change management workflows |
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