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Updated: Jul 31, 2026
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Novell 050-658 Exam Overview:
| Certification Vendor: | Novell |
| Exam Name: | Service and Support |
| Exam Number: | 050-658 |
| Exam Duration: | 90 minutes |
| Related Certifications: | CNE 5 Novell Certified Administrator |
| Real Exam Qty: | 120-125 |
| Available Languages: | English |
| Exam Price: | USD $125.00 (original); retired |
| Exam Format: | Multiple Choice, Single/Multiple Answer |
| Certificate Validity Period: | 3 years |
| Passing Score: | 70% |
| Recommended Training: | Novell Official Course 580 |
| Exam Registration: | Registration (Retired) |
| Sample Questions: | Novell 050-658 Sample Questions |
| Exam Way: | Proctored computer-based test at Prometric/VUE centers; retired |
| Pre Condition: | Recommended: CNA certification or equivalent experience with NetWare 5.x |
| Official Syllabus URL: | Retired; no longer available |
Novell 050-658 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: eDirectory and NDS Support | 25% | - Troubleshooting directory errors - Synchronization and replication issues - eDirectory design and maintenance |
| Topic 2: System Administration & Recovery | 25% | - Backup, restore and disaster recovery - Performance monitoring and tuning - Security and access control |
| Topic 3: Network and Connectivity Support | 25% | - File and print services troubleshooting - Communication protocols and services - TCP/IP and IPX configuration |
| Topic 4: Novell Service Fundamentals | 25% | - System startup and troubleshooting - Support structure and processes - NetWare 5.x architecture overview |
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