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Salesforce Certified Slack Administrator Sample Questions:

1. You're an Org Admin at a company that recently rolled out Enterprise Mobility Management (EMM) to its employees.
You start receiving reports that users are being signed out of Slack unexpectedly after EMM activation.
What is the most likely cause of the sign out?

A) EMM requires users to sign in every 72 hours to ensure compliance.
B) The users need to update their device operating systems.
C) When activating EMM, you did not enable "Keep users signed in."
D) The members did not set up EMM within the 72-hour window.

2. Medium Inc's #hr-benefits channel is a default channel designed to educate employees on benefit information and updates. However, it is now filled with requests for benefits help. Sometimes people even post sensitive personal information when asking questions.
Which TWO options, combined, present the best solution to reduce noise in this channel? (Choose two.)

A) Create a private channel and implement a personal benefits workflow, which doesn't broadcast the sensitive information in channel.
B) Limit the posting permissions to Org Admins, plus specific people.
C) Encourage employees to direct message the HR team with questions and confidential information.
D) Archive the channel and create a new channel to eliminate the noise.

3. You're a Slack Org Owner at Acme Inc. Several employees report that public channels are difficult to search and find. This results in channel sprawl or duplicative channels being created by employees. The Slack experience is now noisy and confusing. You need a solution to address this while still enabling members to create channels quickly.
What should you do?
(Select the best answer.)

A) Pin your organization's Slack Etiquette Guide to the org-wide Slack tips and tricks channel.
B) Create and communicate a channel naming and creation policy that includes channel structure and naming convention for your organization.
C) Create a process to request public channel creation through Slack admins.
D) Post a list of global org-wide public channels in your Slack announcement channels to create awareness amongst employees.

4. In which two scenarios would SCIM provisioning be the best method of adding users to a workspace? (Select the TWO best answers.)

A) You are the Slack admin for a multinational networking corporation and want users to have Slack accounts only if they plan to use the accounts.
B) Your environmental services company plans to launch Slack to all employees in a single day and sunset its former communication platform.
C) You need to preserve all users' apps and integrations (bot users, slash commands, incoming webhooks, etc.) when they are deprovisioned.
D) Your delivery company has multiple workspaces in its Slack Enterprise Grid plan for each of its subsidiaries, and you need to be able to assign users to specific workspaces.
E) Your pet food company works closely with a packaging supplier, and you want all employees of the companies to communicate seamlessly in Slack.

5. As an Org Admin at a healthcare company, you've been tasked with simplifying the experience for getting an upcoming communications project Slack-ready. A team of your organization's employees will work with a dozen rotating consultants at a communications agency to manage several communications campaigns over the next 6 to 8 months.
You'll manage this external collaboration using guests or Slack Connect.
What is the best method for managing this collaboration?

A) Provide the communications agency with guest accounts so that you can block file uploads/downloads for this work.
B) Use Slack Connect in order to automatically sunset the external access to the shared Slack channels after the 8 months is completed.
C) Provide the communications agency with guest accounts so that they can invite additional external users to the channels as needed.
D) Use Slack Connect to allow each organization to manage privacy settings, oversee channel naming, and add their own team members as project needs shift.

Solutions: