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Salesforce Arch-302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| B2C Platform Capabilities | - Salesforce Customer 360 integration
|
| Security and Data Governance | - Access control and identity management - Customer data protection |
| Solution Design for B2C Customer Experience | - Customer journey architecture - Omnichannel experience design |
| Integration Architecture | - Event-driven architecture
|
| Scalability and Performance Design | - High-volume transaction design - Performance optimization strategies |
Salesforce Certified B2C Solution Architect Sample Questions:
An organization has separate support teams that work with customers based on their tier level. Tier levels are based on the amount of money a customer spends. The organization wants incoming support cases to automatically be routed to the correct team based on their tier level.
Which two options should a Solution Architect configure to accomplish this?
Choose 2 answers
- A. Support Processes
- B. Queues
- C. Assignment Rules
- D. Auto Response Rules
Correct Answer: B,C 🗳️
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A company plans to build a new B2C Commerce storefront for a popular segment of products that generate high-volume sales. Their team is evaluating whether B2C Commerce is the right platform to build this storefront, and they are specifically concerned about how quotas and limits directly impact the efficiency and stability of solutions built on the platform.
Which two considerations should a Solution Architect keep in mind when considering B2C Commerce Governance and Quotas?
Choose 2 answers
- A. If an enforced quota is exceeded, an exception is thrown, which prevents the current operation from completing. The Solution Architect should design the solution so that the exception can be caught within a customization.
- B. For sandbox instances, quotas can be softened by exporting them from a production instance and importing them onto a sandbox instance. This approach lets Solution Architects match the development environment to the production environment.
- C. Unless a site :s experiencing performance issues, the Solution Architect car assume that quota violations have not occurred.
- D. Object quotas status is updated with an up to 20-minute delay. Therefore, a Solution Architect must consider this delay when performing calculations related to traffic and limits.
Correct Answer: A,D 🗳️
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Universal Containers has an existing loyalty program that rewards its customers for purchases and frequent shopping with points that can be redeemed in store or online. They want to transform their existing loyalty program by investing in tools like Marketing Cloud, Salesforce Loyally Management and COP- They want to start segmenting their most loyal customers based or their online engagement and purchase history.
Which three actions should a Solution Architect recommend they consider taking with the tools they are investing In?
Choose 3 answers
- A. Create Journeys by tiers in Marketing Cloud
- B. Curate tiered experiences in Marketing Cloud
- C. Segment Individuals within CDP C.Q Segment Journeys within CDP
- D. Curate tiered experiences in Loyalty Management
Correct Answer: A,B,D 🗳️
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A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront.
Which two actions should a Solution Architect take to ensure agents can use the 'Order on Behalf of' functionality?
Choose 2 answers
- A. Verify that agents have a user record in Service Cloud and an account created in B2C Commerce.
- B. Configure agents to use SSO between B2C Commerce and Service Cloud.
- C. Apply the "Order on Behalf of permission set to Service Cloud users.
- D. Verify that the permissions for the B2C Commerce account support 'Order on Behalf of'.
Correct Answer: A,D 🗳️
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A company uses B2C Commerce, Marketing Cloud, and Service Cloud and requires that customers create an account before making their first purchase.
Which system creates the customer ID and which system creates an additional ID to use as the customer primary record?
- A. Marketing Cloud creates a customer ID but the primary ID should be created through B2C Commerce.
- B. A B2C Commerce creates a customer ID and an additional ID to be used as the primary record.
- C. B2C Commerce creates a customer ID but the primary record should be created through Service Cloud.
- D. Service Cloud creates a customer ID and an additional ID to be used as the primary record.
Correct Answer: C 🗳️
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