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Last Updated: Oct 02, 2026
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Oracle 1Z0-1064-20 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle B2B Service 2020 Implementation Essentials |
| Exam Number: | 1Z0-1064-20 |
| Related Certifications: | Oracle Engagement Cloud Service Oracle CX B2B Service |
| Exam Format: | Multiple Answer, Multiple Choice |
| Exam Duration: | 85 minutes |
| Certificate Validity Period: | 18 months |
| Real Exam Qty: | 58 |
| Available Languages: | Japanese, English |
| Passing Score: | 62% |
| Exam Price: | USD 245 |
| Recommended Training: | Oracle CX Sales and B2B Service Learning Subscription Oracle B2B Service 2020 Implementation Training |
| Exam Registration: | Pearson VUE Oracle Education |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or Onsite at authorized Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended hands-on experience with Oracle B2B Service / Engagement Cloud |
| Official Syllabus URL: | https://education.oracle.com/oracle-b2b-service-2020-implementation-essentials/pexam_1Z0-1064-20 |
Oracle 1Z0-1064-20 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Knowledge Management & Omnichannel | 13% | - Configure CTI and email communications - Enable Knowledge Management - Author and organize knowledge articles |
| Engagement Cloud Overview & Setup | 20% | - Describe Engagement Cloud architecture - Explain security model and roles - Use Functional Setup Manager (FSM) |
| Analytics & Integration | 8% | - Modify reports and dashboards - Use infolets and subject areas - Explain integration mechanisms |
| Service Request Management | 22% | - Manage SR processing and searches - Set up assignment rules and mappings - Configure SR categories and statuses |
| Entitlements & Service Catalog | 15% | - Configure standard and default coverage - Set up service catalog and products - Understand coverage and milestones |
| Digital Customer Service (DCS) | 22% | - Configure media toolbar and pages - Deploy and customize DCS applications - Describe DCS components and themes |
1Z0-1064-20 Exam FAQ — People, Product, Policy
The Oracle B2B Service 2020 Implementation Essentials exam requires 62% to pass, and registration costs USD 245. A failed attempt means paying the same fee again — a readiness check with the Exam4Docs engines before booking is the cheaper option.
Exam4Docs issues a full refund if you take the Oracle B2B Service 2020 Implementation Essentials exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
Oracle recommends these training resources for the Oracle B2B Service 2020 Implementation Essentials exam:
- Oracle CX Sales and B2B Service Learning Subscription
- Oracle B2B Service 2020 Implementation Training
Follow the training with steady self-testing — the 78 practice questions from Exam4Docs help you apply theory and fill any gaps the training leaves.
The 1Z0-1064-20 exam is a Oracle certification exam validating the Oracle B2B Service 2020 Implementation Essentials syllabus shown above. It belongs to these credential paths: Oracle Engagement Cloud Service, Oracle CX B2B Service. Candidates in 2026 start with Exam4Docs's 78 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
No mandatory prerequisites; recommended hands-on experience with Oracle B2B Service / Engagement Cloud Since requirements change over time, confirm the latest on the official Oracle exam page before scheduling.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 78 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The official Oracle B2B Service 2020 Implementation Essentials outline defines 6 domains. The leading three are Knowledge Management & Omnichannel (13%), Digital Customer Service (DCS) (22%), and Engagement Cloud Overview & Setup (20%). The full list is in the topics section above, and Exam4Docs's 78 practice questions cover each one.
The Oracle B2B Service 2020 Implementation Essentials exam contains 58 to complete within 85 minutes. Timed simulation in the Exam4Docs Desktop Test Engine teaches that rhythm before exam day does.
Online proctored or Onsite at authorized Pearson VUE test centers Register for the Oracle B2B Service 2020 Implementation Essentials exam through these official channels:
After booking, Exam4Docs delivers your practice questions within 1 minute — preparation starts the same day.
Oracle B2B Service 2020 Implementation Essentials Sample Questions:
Identify three considerations before starting the configuration of assignment rules to service requests.
- A. the candidates of service requests to use as criteria for your rule assignments
- B. the attributes of service requests to use as criteria for your rule assignments
- C. the attributes of queues to use as criteria for your rule assignments
- D. the candidates of queues to use as criteria for your rule assignments
- E. the rule sets you want to create and the rules to include in each rule set
Correct Answer: A,D,E 🗳️
Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?
- A. Business objects
- B. Languages
- C. Object triggers
- D. Templates
- E. Themes
- F. Object workflows
- G. Pages
- H. UI components
Correct Answer: A,C,D,E,F,G 🗳️
One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?
- A. Add fields from the advanced search functionality.
- B. Grant the agent Administrator permissions to add new search filters.
- C. Create a new search through the application composer.
- D. Create several personalized searches and create them to each other.
Correct Answer: C 🗳️
Which two are required to publish a completed Digital Customer Service (DCS) application?
- A. nothing (DCS applications are always available to all users.)
- B. moving the application to Staging and subsequently to Production status
- C. a single "publish" action to complete the task
- D. system administrator approval
Correct Answer: A,B 🗳️
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?
- A. In Advanced Search, confirm Record Set = Assigned to Me.
- B. In Advanced Search, Add Channel Type = Web.
- C. Change the section identified with Status = New
- D. In Advanced Search, save and select the "Set as Default" box.
- E. Click the Show Advanced Search icon.
- F. In Advanced Search, select Action > Update.
Correct Answer: A,B,C,D,E 🗳️
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