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ITIL-Foundation certification is beneficial for individuals who want to pursue a career in IT service management. It is also useful for IT professionals who want to enhance their knowledge and skills in this area. ITIL Foundation Certification - IT Service Management (ITIL-Foundation Deutsch Version) certification can lead to increased job opportunities and higher salaries. It can also help organizations improve their IT service management processes and deliver better services to their customers.

Achieving the ITIL Foundation Certification is a valuable asset for IT professionals seeking to advance their careers in IT Service Management. ITIL Foundation Certification - IT Service Management (ITIL-Foundation Deutsch Version) certification demonstrates an individual's knowledge and understanding of the ITIL framework, which is widely used by organizations around the world to improve the quality and efficiency of their IT services. The ITIL Foundation Certification Exam is a challenging exam that requires a strong understanding of IT Service Management and the ITIL framework, but the benefits of achieving this certification are well worth the effort.

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ITIL Foundation exam is designed to test the candidate's knowledge and understanding of IT Service Management concepts and practices. ITIL-Foundation-Deutsch exam consists of 40 multiple-choice questions and has a duration of 60 minutes. The passing score for the exam is 65%. ITIL-Foundation-Deutsch exam covers topics such as Service Management as a practice, the Service Lifecycle, key principles and models of IT Service Management, and the roles and responsibilities within IT Service Management.

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ITIL ITIL-Foundation Deutsch Exam Syllabus Topics:

SectionObjectives
Topic 1: ITIL Service Value System (SVS)- Core components of SVS
  • 1. Practices
    • 2. Governance
      • 3. Guiding principles
        • 4. Continual improvement
          • 5. Service value chain
            Topic 2: ITIL Practices Overview- Technical management practices
            • 1. Deployment management
              • 2. Infrastructure and platform management
                - General management practices
                • 1. Relationship management
                  • 2. Information security management
                    • 3. Continual improvement
                      - Service management practices
                      • 1. Service desk
                        • 2. Problem management
                          • 3. Incident management
                            Topic 3: The Four Dimensions of Service Management- Value streams and processes
                            • 1. End-to-end service delivery workflows
                              - Organisations and people
                              • 1. Roles, responsibilities, and structure
                                - Partners and suppliers
                                • 1. External service providers and value networks
                                  - Information and technology
                                  • 1. Information systems and knowledge management
                                    Topic 4: Key Concepts of Service Management- Service and value creation
                                    • 1. Value co-creation with stakeholders
                                      • 2. Service definitions (utility and warranty)

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