Pass your actual test with our ICDL ISEB-ITILV3 training material at first attempt
Last Updated: Aug 09, 2026
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No special prerequisites are required for this certification. However, it is designed to assess the knowledge of IT dominance, information security administration, and change management. Students who are planning to take ISEB-ITILV3 should have good knowledge of IT Service Management, Information Security Administration, and Change administration. The candidates should also be able to demonstrate their skills in problem-solving, documentation, and reporting systems for managing IT services.
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Study guide for the ICDL ISEB-ITILV3 Certification Exam
Tips to solve the ICDL ISEB-ITILV3, if you don't have time to read all the pages.
ISEB-ITILV3 is an examination of the ICDL which is also named the ITIL Foundation Certificate in IT Service Management. This certification is an internationally recognized and accredited certificate which has been designed to test IT dominance knowledge.
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Selected Functions and Roles | 10% | - Service Desk - Technical Management - Key roles: Process Owner, Service Owner - Application Management |
| Topic 2: Service Management as a Practice | 15% | - Concepts of service and service management - Stakeholders and service provider models - Business value of IT service management |
| Topic 3: Technology and Architecture | 5% | - Supporting technologies - Architecture considerations |
| Topic 4: Generic Concepts and Definitions | 10% | - Service assets and configurations - Key terms and terminology |
| Topic 5: Selected Processes | 20% | - Availability Management - Change Management - Incident Management - Problem Management - Service Level Management |
| Topic 6: Key Principles and Models | 15% | - Deming Cycle and CSI model - Service portfolio - Governance and risk management |
| Topic 7: Competence and Training | 5% | - Training and certification path - Skills and competencies |
| Topic 8: ITIL Service Lifecycle | 20% | - Service Design - Service Operation - Continual Service Improvement - Service Transition - Service Strategy |
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