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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. ISO/IEC 20000 によると、サービス プロバイダーと顧客は、サービス範囲の変更について話し合うサービス レビュー ミーティングに出席する最低頻度はどれくらいですか?

A) 四半期ごと
B) ビジネス上サービスを変更する必要がある場合のみ
C) 毎月
D) 毎年

2. IT サービス業界のどの側面が最も重要であると同時に、最も難しい側面の 1 つであると考えられていますか?

A) ベストプラクティスに基づく方法論的順序
B) 一定の品質
C) 技術革新を取り入れたもの
D) サービスの提供方法を​​革新する

3. ユーザーが作業を継続できるようにする一時的な解決策とは何ですか?

A) サービスリクエスト
B) 変更要求 (RFC)
C) 回避策
D) 既知のエラー

4. ユーザーへの情報配布はどのプロセスまたは機能が担当しますか?

A) インシデント管理
B) 顧客関係管理
C) サービスデスク
D) 変更管理

5. 企業は継続的改善の原則を適用することを決定しました。この決定によりどのようなアクションが生じるでしょうか?

A) 内部サービス組織の評価を開始します
B) 顧客満足度を分析し、その結果として得られるアクションを特定する
C) サービス管理システムを少なくとも年に一度見直します。
D) 現状を分析および評価して、改善すべき領域を特定します。

Solutions: