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WGU Organizational-Behaviors-and-Leadership Exam Overview:

Certification Vendor:Western Governors University (WGU)
Exam Name:Organizational Behaviors and Leadership
Exam Number:IBC1
Real Exam Qty:Approximately 60-80
Related Certifications:WGU Organizational Behavior and Leadership Course (C484)
Certificate Validity Period:N/A
Passing Score:Competency-based assessment (official passing score not publicly disclosed)
Exam Duration:120 minutes
Exam Price:Included in WGU course tuition
Exam Format:Multiple Choice, Scenario-Based Questions, Objective Assessment (OA)
Available Languages:English
Sample Questions:WGU Organizational-Behaviors-and-Leadership Sample Questions
Exam Way:Online proctored Objective Assessment through WGU assessment platform.
Pre Condition:No formal prerequisite examination required.
Official Syllabus URL:https://www.wgu.edu

WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

SectionObjectives
Topic 1: Individual Behavior in Organizations- Perception
  • 1. Perceptual Process
  • 2. Attribution Theory
  • 3. Perceptual Biases
- Personality
  • 1. Values and Attitudes
  • 2. Core Self-Evaluation
  • 3. Personality Traits
Topic 2: Motivation- Content Theories
  • 1. Maslow's Hierarchy of Needs
  • 2. McClelland's Theory of Needs
  • 3. Two-Factor Theory
- Rewards and Performance
  • 1. Extrinsic Rewards
  • 2. Intrinsic Rewards
  • 3. Performance Evaluation
- Process Theories
  • 1. Equity Theory
  • 2. Expectancy Theory
  • 3. Goal-Setting Theory
Topic 3: Conflict and Communication- Organizational Communication
  • 1. Interpersonal Communication
  • 2. Barriers to Communication
  • 3. Communication Channels
- Conflict Management
  • 1. Conflict Resolution Techniques
  • 2. Problem Solving
  • 3. Authoritative Command
Topic 4: Organizational Culture and Change- Organizational Culture
  • 1. Organizational Climate
  • 2. Ethics and Values
  • 3. Dominant Culture
- Managing Change
  • 1. Change Processes
  • 2. Change Strategies
  • 3. Resistance to Change
Topic 5: Leadership- Power and Influence
  • 1. Influence Tactics
  • 2. Sources of Power
  • 3. Organizational Politics
- Leadership Theories
  • 1. Behavioral Theories
  • 2. Contingency Theories
  • 3. Trait Theories
- Leadership Styles
  • 1. Servant Leadership
  • 2. Transformational Leadership
  • 3. Transactional Leadership
Topic 6: Group Behavior and Team Dynamics- Decision Making
  • 1. Group Decision Techniques
  • 2. Nominal Group Technique
  • 3. Brainstorming
- Team Effectiveness
  • 1. Group Cohesiveness
  • 2. Virtual Teams
  • 3. Social Loafing
- Group Structure
  • 1. Informal Groups
  • 2. Formal Groups
  • 3. Group Roles

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. A person wants a comfortable life, a sense of accomplishment, and happiness.
Which type of values arethese?
Select one.

A) Instrumental values
B) Terminal values
C) Intermediate values
D) Determinate values


2. Fulfilling a social desire such as affection, acceptance, friendship, or a sense of belonging is an example of which theory?
Select one.

A) Two-factor theory
B) Maslow's hierarchy of needs
C) Bigelow's theory of X and Y
D) Three-factor hierarchy


3. A company switched from assembly lines to self-managed work teams.
What can team members do to improve the synergy and success of their teams?
Choose 1 answer

A) Assign individual roles rather than mutual team roles
B) Change work group roles at random
C) Take action on problems as individual members as well as in work teams
D) Share information but not engage in collective performance goals


4. Management is considering a massive reorganization in one plant and plans to organize the 250 employees currently working on the assembly line into teams. Management is seeking increases in productivity and manufacturing output.
Which type of teams should they create?
Select one.

A) Quality teams
B) Virtual teams
C) Self-managed teams
D) Competitive teams


5. Which team consists of employees from about the same hierarchical level but from different work areas who come together to accomplish a common task?
Select one.

A) Problem-solving team
B) Cross-functional team
C) Self-managed work team
D) Semi-virtual team


Solutions:

Question # 1
Answer: B
Question # 2
Answer: B
Question # 3
Answer: C
Question # 4
Answer: C
Question # 5
Answer: B

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