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Updated: Aug 26, 2026
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Microsoft MS-720 certification exam is a challenging exam that requires a deep understanding of Microsoft Teams voice engineering concepts. Candidates who pass the exam will be able to demonstrate their expertise in Microsoft Teams voice solutions and will be recognized as experts in the field. Microsoft Teams Voice Engineer certification is a valuable asset for IT professionals who want to advance their careers and take on more challenging roles in the field of Microsoft Teams voice engineering.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-720
The MS-720 certification exam is ideal for voice engineers who want to enhance their skills in deploying and managing Microsoft Teams Voice. It is also suitable for professionals who want to demonstrate their expertise in deploying and managing Teams Voice to potential employers. Microsoft Teams Voice Engineer certification exam validates a candidate's ability to deploy and manage Microsoft Teams Voice in a variety of environments, including on-premises, cloud, and hybrid environments.
Microsoft MS-720 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Teams Voice Engineer |
| Exam Number: | MS-720 |
| Related Certifications: | Microsoft 365 Certified: Teams Administrator Associate Microsoft 365 Certified: Teams Voice Engineer Expert |
| Exam Price: | USD 165 |
| Passing Score: | 700 (on a 1000 scale) |
| Real Exam Qty: | 40-60 |
| Exam Format: | Multiple choice, Case study, Scenario based |
| Available Languages: | English |
| Sample Questions: | Microsoft MS-720 Sample Questions |
| Exam Way: | Taken at a testing centre or online via Pearson VUE. |
| Pre Condition: | Must also earn Microsoft 365 Certified: Teams Administrator Associate to achieve the Teams Voice Engineer Expert certification. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-720 |
Microsoft MS-720 (Microsoft Teams Voice Engineer) exam is an excellent certification program for professionals who want to demonstrate their expertise in deploying and managing Microsoft Teams Voice solutions. MS-720 exam is designed to validate the skills and knowledge required to install, configure, and maintain Microsoft Teams Voice solutions for organizations of all sizes. With the MS-720 certification, candidates can showcase their skills and expertise in Microsoft Teams Voice, and position themselves as a valuable asset to any organization.
Microsoft MS-720 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure and manage Teams Phone for voice users | 15-20 | - Migrate voice users - Enable users for Direct Routing - Enable per-user calling features - Enable users for Teams Phone |
| Topic 2: Plan and configure Microsoft Teams Phone | 25-30 | - Configure phone policies - Plan and design PSTN solutions - Manage phone numbers and operator connect - Design emergency calling - Configure auto attendants and call queues - Configure audio conferencing |
| Topic 3: Plan and configure Direct Routing | 15-20 | - Design Direct Routing call flows - Extend Direct Routing infrastructure - Deploy and maintain Survivable Branch Appliance (SBA) - Implement SIP trunking with Direct Routing |
| Topic 4: Plan and configure Teams clients and devices | 5-10 | - Plan and configure Teams Rooms - Plan and configure Teams Phones and displays |
| Topic 5: Monitor and troubleshoot Microsoft Teams Phone | 15-20 | - Troubleshoot Direct Routing connectivity - Monitor and troubleshoot clients and devices - Troubleshoot call failure and quality - Monitor Teams Phone and SBC health |
| Topic 6: Optimize network performance | 5-10 | - Implement network topology - Design network infrastructure |
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