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Updated: Sep 10, 2026
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EXIN ITSM20FB is an internationally recognized certification program aimed to enhance the knowledge and skills of individuals working in the IT service management industry. It is designed for professionals who have completed an ITIL Foundation certification or an ITIL 2011 Foundation certification and want to bridge the gap between ITIL and ISO/IEC 20000. Successful completion of the EXIN ITSM20FB exam provides individuals with the knowledge and skills required to apply IT service management in their workplace and contribute to the organization's success.
EXIN ITSM20FB certification exam covers a wide range of topics related to ITSM based on ISO/IEC 20000. You will learn about the service lifecycle, service strategy, service design, service transition, service operation, and continuous service improvement. ITSM20FB exam also evaluates your understanding of service management processes and their respective roles, responsibilities, and relationships. Furthermore, it will test your knowledge of ITSM metrics, measurement, and reporting, as well as your ability to manage technology and people effectively.
The ITSM20FB exam covers a range of topics related to IT service management, including service management system requirements, service design, service transition, service operation, and continual service improvement. ITSM20FB exam also evaluates the candidate's understanding of the relationship between IT service management and business objectives, as well as the importance of communication, collaboration, and customer focus in service management.
Reference: https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000
Earning the ITSM20FB certification demonstrates your commitment to your career in IT service management and can lead to many opportunities for career advancement. With this certification, you will be able to demonstrate your expertise in IT service management and show that you have the skills and knowledge needed to manage IT services based on ISO/IEC 20000. IT Service Management Foundation Bridge based on ISO/IEC 20000 certification is highly regarded by employers and can open up many doors for career advancement and job opportunities.
EXIN ITSM20FB Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 |
| Exam Number: | ITSM20FB |
| Real Exam Qty: | 20 |
| Exam Format: | Proctored, Multiple-choice questions, Closed-book |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 30 minutes |
| Available Languages: | Spanish, Dutch, English, German, French |
| Related Certifications: | IT Service Management Foundation based on ISO/IEC 20000 ITIL Foundation |
| Exam Price: | $150–$200 USD (varies by region) |
| Passing Score: | 65% |
| Recommended Training: | EXIN Official Syllabus & Study Guide |
| Exam Registration: | PeopleCert / EXIN Partner Portal EXIN Official Registration |
| Sample Questions: | EXIN ITSM20FB Sample Questions |
| Exam Way: | Online proctored or at authorized EXIN test centers |
| Pre Condition: | Valid ITIL Foundation certificate or equivalent ITSM20F certification |
| Official Syllabus URL: | https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000 |
EXIN ITSM20FB Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Monitoring, Review and Improvement | 10% | - Performance evaluation and reporting - Continual improvement methodology (PDCA) |
| Topic 2: General Requirements for Service Management System | 25% | - Organizational context and governance - Leadership, policy and documentation - Resource management and competence |
| Topic 3: Introduction to IT Service Management & ISO/IEC 20000 | 20% | - Service Management System (SMS) concept - Structure and benefits of ISO/IEC 20000:2018 - Purpose, value and scope of ITSM |
| Topic 4: Service Management Processes | 20% | - Service delivery and relationship processes - Control, resolution and release processes |
| Topic 5: Planning and Implementing Service Management | 25% | - Risk management and quality objectives - Design and transition of new/changed services - Service management planning |
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