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Updated: Sep 08, 2026
No. of Questions: 135 Questions & Answers with Testing Engine
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EXIN ITSM20F.EN Certification Exam is designed to measure an individual's knowledge and understanding of IT Service Management Foundation principles based on the ISO/IEC 20000 standard. IT Service Management Foundation based on ISO/IEC 20000 certification is ideal for IT professionals who want to increase their knowledge and skills in IT service management to improve the quality of services delivery and meet the needs of their clients.
Reference: https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000
EXIN ITSM20F.EN Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 |
| Exam Number: | ITSM20F.EN |
| Related Certifications: | ITSM20FB Bridge Exam ISO/IEC 20000 Expert ISO/IEC 20000 Professional |
| Available Languages: | Korean, English, Brazilian Portuguese, Japanese |
| Exam Price: | USD 215–265 / EUR 190–240 |
| Exam Duration: | 60 minutes |
| Certificate Validity Period: | Lifelong |
| Exam Format: | Multiple-choice questions, No notes/electronic aids, Closed-book |
| Real Exam Qty: | 40 |
| Passing Score: | 65% (26/40) |
| Recommended Training: | A Guide to ISO/IEC 20000-1:2018 EXIN Official Courseware |
| Exam Registration: | Pearson VUE Official EXIN Registration |
| Sample Questions: | EXIN ITSM20F.EN Sample Questions |
| Exam Way: | Online proctored or in-person at authorized test centers |
| Pre Condition: | No formal prerequisites; open to all interested in ITSM |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 |
EXIN ITSM20F.EN Certification Exam is recognized globally by IT service management professionals, employers, and industry organizations. It is an essential certification for IT service management professionals looking to advance their careers and add value to their organization. IT Service Management Foundation based on ISO/IEC 20000 certification exam is available in multiple languages and is delivered in a proctored environment to ensure fairness and credibility. Upon passing the exam, candidates receive a digital badge that they can share on social media and add to their online profiles, demonstrating their expertise and commitment to professional development.
EXIN ITSM20F.EN Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design and Transition of New or Changed Services | 15% | - Service acceptance criteria and transition planning - Requirements definition and service design |
| Topic 2: Introduction to IT Service Management | 20% | - Concepts: services, customers, suppliers, stakeholders - Purpose, value and scope of ITSM - Structure and benefits of ISO/IEC 20000 standard |
| Topic 3: Service Management System (SMS) | 30% | - Documentation and process management - Leadership, policy and objectives - Organizational context and governance - Planning, risk management and resource management |
| Topic 4: Service Operation Processes | 35% | - Resolution and fulfillment processes
- Relationship processes
|
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