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Updated: Aug 27, 2026

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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Overview:

Certification Vendor:PeopleCert (formerly AXELOS)
Exam Name:ITIL 4 Specialist: Create, Deliver and Support Examination
Exam Number:ITIL-4-Specialist-Create-Deliver-and-Support
Related Certifications:ITIL 4 Foundation
ITIL 4 Managing Professional
Passing Score:70% (typically 28/40)
Exam Price:Varies by region (approximately £350–£500 GBP equivalent)
Available Languages:English
Certificate Validity Period:No expiry (ITIL 4 certifications are currently valid indefinitely)
Real Exam Qty:40
Exam Duration:90 minutes
Exam Format:Multiple Choice, Closed Book
Recommended Training:PeopleCert Official ITIL 4 CDS Training
Exam Registration:PeopleCert ITIL Certification Page
Sample Questions:ITIL ITIL-4-Specialist-Create-Deliver-and-Support Sample Questions
Exam Way:Online proctored or in-person exam via PeopleCert accredited providers
Pre Condition:ITIL 4 Foundation certification is required before taking this exam.
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-specialist-create-deliver-and-support

ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Continuous Improvement: This section of the exam measures the skills of Process Improvement Analysts and covers leveraging feedback and data to enhance services, processes, and practices. It supports the ITIL framework’s emphasis on ongoing service enhancement and operational maturity.
Topic 2
  • Customer and User Experience: This section of the exam measures the skills of Service Experience Managers and covers aligning service delivery with customer expectations. It focuses on delivering satisfying experiences by quickly and effectively addressing user needs and service issues.
Topic 3
  • Service Delivery: This section of the exam measures the skills of IT Operations Managers and covers the core processes and activities essential for the effective delivery of IT services. It emphasizes the importance of managing service transitions and operations to maintain consistent, high-quality service output.
Topic 4
  • ITIL 4 Principles: This section of the exam measures the skills of IT Service Managers and covers the application of ITIL 4’s guiding principles such as “Focus on Value,” “Start Where You Are,” and “Optimise and Automate.” The aim is to drive operational efficiency and service excellence.
Topic 5
  • Service Design and Development: This section of the exam measures the skills of Service Designers and covers how to design and develop services that align with both customer needs and business objectives. It includes identifying and defining service requirements, designing service components, and ensuring service quality throughout the development lifecycle.
Topic 6
  • Service Automation and Technology: This section of the exam measures the skills of Automation Engineers and covers the integration of automation and technology in the development, delivery, and support of IT services. It includes understanding how tools and platforms streamline operations and increase efficiency.
Topic 7
  • Service Performance Metrics: This section of the exam measures the skills of IT Performance Analysts and covers how to identify and interpret key performance indicators and metrics. The focus is on evaluating service effectiveness and making data-driven decisions to improve service outcomes.
Topic 8
  • Service Support: This section of the exam measures the skills of Technical Support Specialists and covers the support functions required to manage and maintain IT services. It includes practices for issue resolution, incident management, and sustaining service reliability over time.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-create-deliver-and-support-2693

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