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Updated: Sep 03, 2026
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Salesforce CCM-101: Manage and Merchandise a B2C Commerce Cloud Store - Extended Exam is designed for professionals who want to demonstrate their knowledge and skills in managing and merchandising a B2C Commerce Cloud store. Manage and Merchandise a B2C Commerce Cloud Store - Extended certification exam tests the candidate's understanding of the Salesforce Commerce Cloud platform and their ability to manage the store's operations, inventory, and merchandising.
Passing the Salesforce CCM-101 exam demonstrates that a professional has a deep understanding of Salesforce Commerce Cloud and can effectively manage and merchandise a B2C Commerce Cloud store. Manage and Merchandise a B2C Commerce Cloud Store - Extended certification is highly valued in the industry and can open up new career opportunities for professionals.
The Salesforce CCM-101 exam covers a variety of topics, including site management, inventory management, and order management. Candidates will need to demonstrate their ability to manage site preferences, configure payment and shipping options, and manage customer data. They will also be tested on their ability to create and manage product catalogs, categories, and pricing.
The Manage and Merchandise a B2C Commerce Cloud Store - Extended certification is an excellent choice for individuals who want to expand their skill set in managing and merchandising B2C e-commerce stores. With this certification under their belt, individuals will be better equipped to lead e-commerce teams and work with partners to drive growth for their organizations.
Salesforce CCM-101 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Manage and Merchandise a B2C Commerce Cloud Store - Extended |
| Exam Number: | CCM-101 |
| Passing Score: | 65% |
| Real Exam Qty: | 60-65 |
| Available Languages: | English |
| Exam Price: | USD 200 |
| Related Certifications: | Salesforce Certified B2C Commerce Developer Salesforce Certified B2C Commerce Architect |
| Exam Format: | Multiple Choice, Multiple Select |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 105 minutes |
| Recommended Training: | CCM-101 Official Instructor-Led Training Salesforce B2C Commerce Trailhead Modules |
| Exam Registration: | Webassessor Exam Scheduling Salesforce Certification Registration |
| Sample Questions: | Salesforce CCM-101 Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | No mandatory prerequisites; recommended familiarity with B2C Commerce Cloud Business Manager |
| Official Syllabus URL: | https://trailhead.salesforce.com/en/academy/classes/ccm101-manage-and-merchandise-a-b2c-commerce-cloud-store---extended/ |
Salesforce CCM-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analysis and Optimization | 10% | - A/B testing setup and analysis - View and interpret production reports |
| Topic 2: Shop Organization | 25% | - Product creation and maintenance - Pricing and inventory configuration - Catalog and category management - Image and attribute management |
| Topic 3: Shopper Experience | 20% | - Content management and content slots - Einstein Recommender configuration - Storefront toolkit usage - Page Designer usage |
| Topic 4: Search and Sort | 25% | - Synonyms, redirects and suggestions - Searchandizing and ranking rules - Sorting and navigation setup - Search configuration and refinements |
| Topic 5: Online Marketing | 20% | - Coupons, source codes and customer groups - Campaign setup and scheduling - Promotions and discount rules |
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