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Updated: Oct 01, 2026
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Salesforce AP-222 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Public Sector Solutions Accredited Professional |
| Exam Number: | AP-222 |
| Exam Duration: | 90 minutes |
| Passing Score: | 65% |
| Certificate Validity Period: | 2 years (subject to Salesforce credential renewal policy) |
| Exam Price: | USD 200 |
| Available Languages: | English |
| Real Exam Qty: | 50 |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Sales Cloud Consultant |
| Exam Format: | Multiple Select, Multiple Choice |
| Sample Questions: | Salesforce AP-222 Sample Questions |
| Exam Way: | Online proctored exam at Pearson VUE testing centers or remote proctored |
| Pre Condition: | Recommended: Salesforce Certified Administrator credential and hands-on experience with Salesforce Public Sector Solutions implementations |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/publicsectorsolutions |
Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Best Practices and Governance | 10% | - Performance optimization - Public sector implementation best practices - Accessibility and compliance standards |
| Government Community Cloud | 20% | - Case management for government - GCC features and capabilities - Constituent engagement features - Permitting and licensing capabilities |
| Public Sector Solutions Overview | 15% | - Government and Public Sector industry fundamentals - Salesforce Public Sector Solutions product positioning - Key use cases and common scenarios |
| Configuration and Customization | 15% | - Constituent engagement portal configuration - Reporting and analytics for public sector - Workflow and approval processes - Lightning Experience customization |
| Implementation Considerations | 20% | - Security and compliance requirements - Data migration considerations - User adoption strategies - Integration patterns for government systems |
| Public Sector Data Model | 20% | - Case and investigation management - Permit and license object relationships - Service territory and location-based services - Constituent and household data model |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A public sector agency recently implemented Public Sector for Licenses, Permits, and Inspections. The agency now wants to enable analytics to gather key metrics on the number of licenses issued, the number of permits revoked, and the number of inspections made per month. The agency has enabled analytics by turning on the " Enable CRM Analytics " setting. The agency wants to set up administrator users who will create and manage the Analytics for Licenses, Permits, and Inspections app.
What two permission sets are required to set up the administrator users for analytics?
- A. CRM Analytics Admin
- B. CRM Analytics LPI Admin
- C. CRMA for Public Sector Admin
- D. CRM Analytics Plus Admin
Correct Answer: C,D 🗳️
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Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven ' s contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times.
Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience.
What should a technical consultant recommend to Bobahaven to solve this problem?
- A. Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
- B. Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
- C. Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.
- D. Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
Correct Answer: D 🗳️
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A Public Sector Organization (PSO) has installed Grants Management and would like to ensure that users cannot self-register on the Experience Cloud Site, as the PSO would like to register users for now manually.
What configuration should the Technical Consultant perform to meet this requirement?
- A. Enable self-registration in the Digital Experiences setup menu
- B. Update the appropriate Contact page layouts and add the ' Register User ' action
- C. Enable manual registration in the Digital Experiences setup menu
- D. Update the appropriate Contact page layouts and add the ' Enable Customer User ' action
Correct Answer: D 🗳️
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A public sector agency implemented Agentforce Public Sector for meeting licensing, permitting, and inspection requirements. The inspection team has requested to make a few changes to the existing inspection form. The System Administrator is unable to see the " Edit " button for the Action Plan template and hence unable to make any changes.
What could be the reason for this?
- A. System Administrator doesn ' t have " Edit " permissions to Action Plan template
- B. Edit option needs to be added to Action Plan template page layout
- C. Once published, an Action Plan template cannot be changed.
- D. Action Plan template changes have to be requested to Salesforce support team
Correct Answer: C 🗳️
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A government agency is responsible for providing licenses to various sporting events. To acquire the license, individuals need to pay the required fees. The System Administrator for Public Sector Solution ' s main responsibility is to automatically map and set the fees for each application to ensure the correct fees are mapped.
Which Business Rules Engine tool is used here?
- A. Data matrices
- B. Decision Matrices
- C. Workflow Field Updates
- D. Process Builder
Correct Answer: B 🗳️
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