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Updated: Sep 06, 2026
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Salesforce ADX261 certification exam covers a wide range of topics, including managing cases, configuring Service Cloud console, setting up entitlements, creating and managing communities, implementing Live Agent, and designing and deploying Knowledge Management. ADX261 exam also tests your knowledge of best practices for implementing Service Cloud, including data management, security, and performance optimization.
Reference: https://trailhead.salesforce.com/en/academy/classes/adx261-administer-and-maintain-service-cloud
Salesforce ADX261 certification exam is designed for professionals who are looking to administer and maintain Service Cloud. ADX261 exam focuses on the core concepts of Service Cloud that includes deployment, configuration, and management of the Service Cloud. It also deals with the implementation of Service Cloud solutions that are based on the best practices of Salesforce.
Salesforce ADX261 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Administer and Maintain Service Cloud |
| Exam Number: | ADX261 |
| Available Languages: | English |
| Exam Format: | Multiple Select, Multiple Choice, Scenario-based questions |
| Exam Duration: | 120 minutes |
| Passing Score: | Not officially published |
| Certificate Validity Period: | 3 years |
| Related Certifications: | Salesforce Certified Service Cloud Consultant |
| Real Exam Qty: | Approx. 60 (official exam); some training providers vary |
| Exam Price: | USD 200 (typical Salesforce certification exam fee) |
| Recommended Training: | Service Cloud Fundamentals on Trailhead Salesforce Service Cloud Consultant Trailmix |
| Exam Registration: | Salesforce Certification Registration |
| Sample Questions: | Salesforce ADX261 Sample Questions |
| Exam Way: | Online proctored or test center exam (via Salesforce certification platform) |
| Pre Condition: | Recommended: Salesforce Administrator certification or equivalent hands-on experience with Salesforce Service Cloud |
| Official Syllabus URL: | https://trailhead.salesforce.com/en/credentials/servicecloudconsultant |
Salesforce ADX261 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Cloud Configuration | - Lightning Service Console
|
| Customer Service Channels | - Digital Engagement
|
| Service Automation | - Omni-Channel Routing
|
| Analytics & Reporting | - Service Reports & Dashboards
|
| Knowledge Management | - Salesforce Knowledge
|
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