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Updated: Sep 12, 2026
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Avaya 72400X exam is designed to test the proficiency of IT professionals in implementing and supporting the Avaya Equinox® Solution with Avaya Aura® Collaboration Applications. 72400X exam is specifically designed for individuals who work with Avaya Equinox and Aura Collaboration Applications in a business or organizational setting. Passing 72400X exam is a requirement for the Avaya Certified Support Specialist (ACSS) - Avaya Equinox® Solution with Avaya Aura® Collaboration Applications certification.
Avaya Equinox® Solution is a unified communications and collaboration platform that brings together voice, video, messaging, and collaboration tools into a single, easy-to-use application. With the Avaya Equinox® Solution, organizations can streamline communication and collaboration processes, increase productivity, and enhance their overall business operations. The Avaya 72400X certification exam validates an individual's ability to implement and support the Avaya Equinox® Solution, ensuring that they have the knowledge and skills required to leverage this powerful collaboration tool to its fullest potential.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22769
Avaya 72400X certification exam is one of the most sought-after certifications in the field of IT and telecommunications. Avaya Equinox® Solution with Avaya Aura® Collaboration Applications Support Exam certification is designed for professionals who want to validate their skills and knowledge in the Avaya Equinox® Solution with Avaya Aura® Collaboration Applications Support. It is an advanced-level certification that tests the candidate's ability to configure, install, and troubleshoot complex Avaya solutions.
Avaya 72400X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Equinox® Solution with Avaya Aura® Collaboration Applications Support Exam |
| Exam Number: | 72400X |
| Passing Score: | 70% |
| Exam Duration: | 90 minutes |
| Related Certifications: | ACSS - Avaya Aura Core Components Support ACSS - Avaya Aura Communication Applications Support |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Real Exam Qty: | 60 |
| Exam Format: | Multiple-response, Multiple-choice, Scenario-based |
| Exam Price: | 125 USD |
| Recommended Training: | Avaya Aura Collaboration Applications Support Training |
| Exam Registration: | Pearson VUE Registration Avaya Learning Certification |
| Sample Questions: | Avaya 72400X Sample Questions |
| Exam Way: | Onsite at Pearson VUE test centers / Online remote proctored |
| Pre Condition: | No mandatory prerequisites; recommended experience with Avaya Aura Core Components and UC infrastructure |
| Official Syllabus URL: | https://www.avaya.com/en/support/certification/ |
Avaya 72400X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Aura Messaging Integration | 20% | - Troubleshooting Messaging Issues - Voicemail Routing & MWI - User Provisioning & Synchronization |
| Topic 2: Presence & Messaging Services | 25% | - Instant Messaging Configuration - Integration with System Manager & Session Manager - Avaya Aura Presence Services Deployment |
| Topic 3: Session Border Controller & Security | 15% | - ASBCE for Remote Access - Firewall Traversal & Security Policies - Certificate Management |
| Topic 4: Equinox Solution Architecture | 20% | - Equinox/IX Workplace Client Overview - Breeze Platform & Snap-ins - Avaya Aura Platform Components |
| Topic 5: Client Configuration & Troubleshooting | 20% | - Diagnostic Tools & Log Analysis - Call Flows & Signaling - Desktop & Mobile Client Setup |
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