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Updated: Oct 27, 2026
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Avaya 3000.3 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Small and Medium Enterprise (SME) Communications Solutions Exam |
| Exam Number: | 3000.3 |
| Available Languages: | English |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) – Small and Medium Enterprise (SME) Communications Solutions |
| Exam Format: | Multiple Choice, Multiple Response |
| Certificate Validity Period: | Retired |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 59 |
| Sample Questions: | Avaya 3000.3 Sample Questions |
| Exam Way: | Historically delivered through authorized Pearson VUE testing centers; the exam has since been retired. |
| Pre Condition: | No mandatory prerequisite exam; candidates were expected to have practical knowledge of Avaya IP Office and SME communications solutions. |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 3000.3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SME Solution Design | - Designing Avaya SME communication solutions
|
| Topic 2: System Installation and Configuration | - Deployment and administration
|
| Topic 3: Applications and Messaging | - Communication applications deployment
|
| Topic 4: Networking and Call Routing | - Voice networking configuration
|
| Topic 5: Customer Requirements Analysis | - Business and technical requirements gathering
|
| Topic 6: Maintenance and Troubleshooting | - Operational support and diagnostics
|
| Topic 7: IP Office Hardware | - Hardware components and interfaces
|
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
A customer wants to implement a converged solution with the IP Office and VoiceMail Prol. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files , and receive voice mail notifications when a massage is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?
- A. Outcalling
- B. Message Manager
- C. Voicemail Pro with IMS
- D. Unified Messaging
- E. Voicemail Pro with UMS
Correct Answer: E 🗳️
Your customer wants to have a backup scheme for VoiceMail Pro. What application can be used to back up the VoicMail Pro database?
- A. VoiceMail Pro Client
- B. Embedded File Manager
- C. One-X Portal
- D. IP Office Manager
Correct Answer: A 🗳️
After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?
- A. Start the IP Office Manager application.
- B. The 5430 DS is no longer supported.
- C. The CCR lost connection to IP Office; wait until the LED on the CCR status tums green again and the telephone will start to work.
- D. The 5420 DS is corrupted and must be replaced
- E. If IP Office does not restart correctly, power-off and power-on IP Office and the problem will be corrected.
Correct Answer: A 🗳️
What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN/PRI line?
- A. Nss3033211234
- B. Ns3033211234
- C. NCLI3033211234
- D. NCID3033211234
Correct Answer: B 🗳️
A customer wants to implement the Avaya IP Office solution. They have five analog lines and would like implement a basic four-port voicemail with an Auto Attendant. They would like to use one-X Portal for five users. What is the minimum number of servers they will need to accomplish this?
- A. 1
- B. 2
- C. 3
- D. 4
Correct Answer: A 🗳️
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