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Updated: Aug 10, 2026
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Cisco 300-830 Exam Overview:
| Certification Vendor: | Cisco |
| Exam Name: | Implementing Cisco Collaboration Cloud Customer Experience v1.0 |
| Exam Number: | 300-830 CLCCE |
| Exam Format: | Multiple choice, Drag-and-drop, Performance-based |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Real Exam Qty: | 55 - 65 |
| Exam Price: | USD 300 |
| Passing Score: | 750 - 850 / 1000 |
| Certificate Validity Period: | 3 years |
| Related Certifications: | CCNP Collaboration Cisco Certified Specialist - Collaboration Cloud Customer Experience |
| Recommended Training: | Cisco Training - Implementing Cisco Collaboration Cloud Customer Experience |
| Exam Registration: | Cisco Exam Registration |
| Sample Questions: | Cisco 300-830 Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | No mandatory prerequisites; recommended knowledge of networking, collaboration technologies, and Webex solutions experience |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/clcce.html |
Cisco 300-830 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Digital Channels | 15% | - Chat, email, SMS, social media channel integration - Digital contact routing configuration - Digital channel troubleshooting |
| Topic 2: Advanced Features and AI | 25% | - Advanced workflow design - Analytics and optimization - Third-party integrations and APIs - AI-powered routing and automation |
| Topic 3: Telephony and Call Routing | 30% | - Voice call routing components configuration - Inbound and outbound telephony settings - Voice channel troubleshooting - Webex Contact Center telephony architecture options - Telephony integration configuration |
| Topic 4: Tenant Configuration and Reporting | 30% | - Reporting dashboards and visualizations - Network requirements for Webex Contact Center - Call recording configuration - User and team configuration - Agent and supervisor desktop setup |
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
1. The agents in your team accept voice, email, and chat interactions, but a few agents cannot focus on multiple interactions. Which multimedia profile type must be configured for agents to focus only on one contact?
A) Blended
B) Blended Real Time
C) Voice Only
D) Exclusive
2. An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)
A) Automatic Number Identification in Flow Designer
B) default outdial Automatic Number Identification at the tenant level
C) Enable Outdial on a desktop profile.
D) Add the agent to the outbound team.
E) Assign a wrap-up reason to the outdial queue.
3. A Webex Contact Center environment uses only Webex Calling registered endpoints for agent connection and requires that unanswered customer calls are requeued to be handled by the next available agent. Any direct unanswered call to the agent must roll to their designated voicemail.
Which configuration meets this requirement?
A) Adjust the contact center's RONA timer with a duration longer than the number of rings set for the agent's voicemail.
B) Disable the voicemail setting that forwards unanswered calls to the agent's voicemail.
C) Configure the Redirection on No Answer (RONA) timer to a duration shorter than the number of rings configured for the agent's voicemail.
D) Configure two lines on agent endpoints to differentiate between contact center calls and direct calls.
4. Refer to the exhibit. A Webex Contact Center engineer is investigating chat digital channel failure.
The engineer checks the failing transaction in the Webex Connect flow debugger and sees this output for Resolve Conversation node. Which action must the engineer take to resolve the issue?
A) Authorize Webex CC Task integration in Webex Connect with valid credentials.
B) Change the Webex Contact Center administrator account password.
C) Make sure that the Webex Contact Center connector under Integrations in Webex Contact Center is created and active.
D) Make sure that the Webex Contact Center agent is using valid credentials.
5. A company wants to integrate its on-premises contact center with Webex Contact Center while minimizing PSTN costs. The engineer must ensure that agents can make and receive calls through the existing SIP trunk infrastructure. Which deployment option best meets this requirement?
A) Dedicated Instance without SIP trunks
B) WebRTC desktop calling
C) Local Gateway with Webex Calling
D) Cloud Connected PSTN only
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,C | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: C |
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